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adminhelp:crmintegrationsetup:cpqc:typical_business_scenario [2018/08/06 09:16]
mnikolic created
adminhelp:crmintegrationsetup:cpqc:typical_business_scenario [2018/08/10 04:07] (current)
mnikolic
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 The legal team reviews the contract, redlines it and adds suggestions in the comments section in **Commercial Details**. The team sends the contract to customers who add their comments in case any change of the contract is needed (change of price, higher discount, amount of items, etc.).\\ The legal team reviews the contract, redlines it and adds suggestions in the comments section in **Commercial Details**. The team sends the contract to customers who add their comments in case any change of the contract is needed (change of price, higher discount, amount of items, etc.).\\
 While the contract goes through review in CLM and changes statuses accordingly, the status of the quote in CPQ does not change. When the contract reaches the status that was mapped in **Status Mappings** in CPQ, the action **Change Status from CLM** is triggered and the status of the quote changes accordingly. The user in CPQ gets a notification that the status of the contract has changed.\\ While the contract goes through review in CLM and changes statuses accordingly, the status of the quote in CPQ does not change. When the contract reaches the status that was mapped in **Status Mappings** in CPQ, the action **Change Status from CLM** is triggered and the status of the quote changes accordingly. The user in CPQ gets a notification that the status of the contract has changed.\\
-The **Customer Feedback** button in CPQ shows the number of comments that are sent from CLM. The sales representative makes the changes according to CLM comments, replies to comments and saves the quote. The replies are automatically sent to CLM and users can view them in the **All Comments** section in **Commercial Details**.\\+The **Collaboration/Comments** button in CPQ shows the number of comments that are sent from CLM. The sales representative makes the changes according to CLM comments, replies to comments and saves the quote. The replies are automatically sent to CLM and users can view them in the **All Comments** section in **Commercial Details**.\\
 When both parties agree on the offer and the contract terms, the status of the contract in CLM is changed to the target status and, consequently, the quote in CPQ will reach the right status. When both parties agree on the offer and the contract terms, the status of the contract in CLM is changed to the target status and, consequently, the quote in CPQ will reach the right status.
  
  
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