Product Audit Trail

This functionality enables administrators to track changes that have been made to products, such as fields, attributes and rules. SAP CPQ refers to a change as an Action that a user can execute. In other words, a user can execute an action by adding, deleting or changing a product property. Let’s say your company is an industrial tool and equipment manufacturer with 100 employees using SAP CPQ, 20 of whom are administrators. And one user changes the price of a pneumatic drilling machine to $100 from $120 without realizing that the profit value of the product is $20. Audit trail allows you to see who and when made the change so that you can learn more about the context behind the decision made. Once you have all this data at your fingertips, you can make appropriate decisions about adjusting the price and going forward.

To use Audit Trail, click Setup>Product Catalog>Product Audit Trail. This functionality has a table that comprises 10 columns. Each column allows you to see what changes have been made to what product. Take a look at Figure 1.1 to see what we mean. Then read our Glossary of terms below to familiarize yourself more with this feature.

  • Product refers to a good or service that was the subject of change. It could be a pneumatic drill, crane or a vehicle.
  • Attribute refers to an attribute of the product that was subject to change. It could be a type of a pneumatic drill, a color of a vehicle or a lifting capacity of a crane.
  • Attribute Value is the value of the attribute. Attribute values could include a range of values: electric or manual, blue, 750 tons etc.
  • Rule/Message is the rule triggered as part of the quote. Let’s say you configured a computer, selected a processor as its attribute and Pentium 4 as the value of the attribute. And let’s say that you want the Premium 4 to come with a hard disk of at least 550 gigabytes. If anyone wishes to change this rule they can write it up and it will appear as a message.
  • Field refers to a space allocated for a particular item of information that may have been changed. It can include items such as part number, product description or a pricing mechanism.
  • Action is the action that has been executed. The action can include changing, adding or deleting.
  • Previous Value refers to the value that was in place before the change had taken place.
  • New Value refers to the new value in place since the change has taken place.
  • Time shows you when the change took place.
  • Performer is the user executing the action.

SAP CPQ records changes you make to the following sections of Products:

  • Product Definition - SAP CPQ records all changes made to fields on the following sections: Product Data, Pricing, Permission and Effectivity dates, Additional Product Data, Advanced Formulas and Shipping Costs.
  • Product Attributes/Options - SAP CPQ records all changes made to fields on the following sections: Attribute Definition, Additional Attribute Definition, Manage Triggers, Manage Attribute Absolute Position and Attribute Values.
  • Configuration Layout - SAP CPQ records all changes made to fields on the following sections: Configuration Layout and Responder Layout.
  • Rules - SAP CPQ records all changes made to fields in the Scripted Rules section.
  • Scripts - SAP CPQ records all changes made to fields in this section.
  • Preview and Test - SAP CPQ records all changes made to fields in the Configuration Preview and Product Details Preview sections.
  • Messages - SAP CPQ records all changes made to fields on the Messages section, which becomes accessible in the menu after clicking Edit Product.

You can also track changes in the Products submenu. To do this, check the Date Modified and Modified By columns to see when the action was executed and who executed the action, that is made a change, deleted or added a field. Take a look at Figure 1.2 to see what the columns look like in Products submenu.

Furthermore, SAP CPQ records changes you make to the following sections of Products 2.0:

  • Definition - SAP CPQ records all changes made to fields on the following sections: Definition, Permissions and Effectivity Dates and Shipping Costs.
  • Attributes - SAP CPQ records all changes made to fields in this section, both in application and via SOAP API.
  • Rules and Messages - SAP CPQ records all changes made to fields in this section, both in application and via SOAP API.
  • Layout - SAP CPQ records the following changes made in the Configurator section, both in application and via SOAP API:
    • switch values in dropdown menu in layout template
    • switch values in dropdown menu in responsive design template.
      Furthermore, SAP CPQ records the following changes made in the Responder section, both in application and via SOAP API:
    • add attribute
    • remove attribute
    • add line item
    • remove line item
    • responsive design template switch.
  • Scripts - SAP CPQ records all changes made to fields in this section.

Furthermore, the system tracks the actions that users perform in the User Menu > Manage Simple Products and displays them in the Product Audit Trail.

When the following actions are performed in the Setup, all fields in the corresponding excel file are logged in the Product Audit Trail:

  • Product Import (actions logged when performed in application and via SOAP API)
    • import
  • Bulk Import/Export > Products
    • Import

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