Salesforce Package Integration Troubleshooting


Listed below are the common errors that occur during Salesforce integration with SAP CPQ via the Salesforce package, and the workarounds to these errors.

  • In case the following error message error appears:
    Oops, there was an error rendering Force.com Canvas application [CPQOAuth2]. Force.com Canvas cannot locate an installed canvas app with the namespace and API name [CPQOAuth2].
    It is likely that an older version of the package has been installed (when there was a dedicated package for each installation).


  • In case you do not see anything and pressing the F12 button results in a Refused to display… error message
    it may be necessary to set Permitted users to Admin approved users are pre-authorized for the connected application.


  • In case you do not see anything and pressing the F12 button results in a Refused to display… error message
    check if the remoteaccess request is changing when refreshed multiple times.
    Check for allowed domains in proxy.jsp in the network.
    If the URLs listed in RemoteAccessAuthorizationPage.apexp are not in ALLOWED_REFERRER_DOMAINS, go to SFDCSalesforce.com > Setup > Domain Management > My domain. Edit My Domain Settings and switch to Not redirected (recommended).
    If that option is already selected, modify and save the settings a few times.
    If the issue persists despite completing these steps, try clicking the link from the console. It should open in a new window, where you need to click Allow so that Salesorce allows IFrame to be loaded.


  • In case the following error message error appears:
    Oops, there was an error rendering Force.com Canvas application (undefined). Error: Insufficient container and/or app parameter information passed in. Force.com Canvas requires the API name or reference Id of the canvas app.
    It is likely that the CPQ URL in custom settings for the CPQ Settings field is wrong. It should be one of the values listed in the environments table on SAP CPQ Package for SFDC.


  • In case the following error message appears: User type does not exist. Please contact your administrator.
    Make sure the profile name of the Salesforce user matches a user type in SAP CPQ.


  • In case the following error message appears: Login Data is incorrect. Please contact your SalesForce administrator.
    Go to sandbox.webcomcom.cpq or rs.webcomcpq.com > Setup > CRM Integration > General and make sure that Security password for verifying entrance to CPQ through CRM backdoor is empty.


More Information

You are here: SAP Sales Cloud CPQ Online HelpLimitations and TroubleshootingTroubleshootingIntegrations TroubleshootingSalesforce Package Integration Troubleshooting