Countries, States and Territories

To define countries, states and territories in SAP CPQ, access the Countries, States and Territories sections in Setup, respectively. The created entities will be available in the system when managing some other features (for example, when defining users).
For countries, it is required to define a three-letter abbreviation and if needed, a two-letter abbreviation. For states, you need to define only one abbreviation, with either two or three letters. Use the abbreviations defined by the ISO standard.


State abbreviations are not unique in the system, but they need to be unique within a country. You can create multiple states with the same state abbreviation as long as the states pertain to different countries.
States are treated separately throughout SAP CPQ. When managing users, customers and companies in Setup, the system displays only the states that pertain to the selected country. However, the system allows adding any state to any country when managing the following:

  • user import
  • bulk user import/export
  • customer import/export
  • user administration API
  • companies import/export
  • company administration API
  • customer administration API

When defining territories, you need to enter their name and system ID. The System id is generated automatically from the territory name, but you can override it by clicking . Territories are treated separately from countries and states in the system. When managing users, for example, you can select any of the territories, even if their actual geographical position is not within the selected country and state.

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