Customizing User Registration Emails

When you create users, they receive an email notification containing their account information, such as username, password, first name, etc. The information displayed represents user field values which are accessed in dictionaries. For each value there is a corresponding tag that pulls the value from the dictionary when a new user is created. By using value-tag pairs, you can customize the email notification that the newly created users and self-registered users receive.

Customizing the Email Sent to New Users

To customize the email notification the newly registered users receive:

  1. Go to Setup > General > Dictionaries.
  2. Find your default custom dictionary.
  3. Click next to the dictionary to view its values.
    A page with key/value pair displays.
  4. In the Key column, find the WS.Notification.SendUserRegistrationNotification.Body key.
    Enter the key in the search field and either click Search or press Enter.
    Values of the key and their corresponding tags are displayed in the Value column.
  5. Click next to the key to customize the value-tag pairs.
    A pop-up displays.
    When adding value-tag pairs to the Value field, use values and tags displayed in the table below in the following format: Value:{{Tag}}.
  6. Click Save.

The following table displays supported user field tags and the corresponding values the tags pull when new users are created.

ValuesTags
Username{{Username}}
Password{{Password}}
First name{{FirstName}}
Last name{{LastName}}
Email{{Email}}
User type{{UserGroup}}
Address1{{Address1}}
Address2{{Address2}}
URL{{URL}}
Domain{{Domain}}
City{{City}}
Province{{Province}}
Zip code{{ZipCode}}
Country{{Country}}
State{{State}}
Phone{{Phone}}
Fax{{Fax}}
Title{{Title}}
Territory{{Territory}}
ID code{{IDCode}}
Company name{{CompanyName}}
Brand{{Brand}}

Customizing the Email Sent to Self-registered Users

Customizing the email notification for self-registered users is done in the same way as for the newly created users, the only difference being the key used - UserRegistration.NotificationUser.Body.

The following table displays supported user field tags and the corresponding values the tags pull when users self-register an account.

ValuesTags
Username{{Username}}
Password{{Password}}
First name{{FirstName}}
Requested company{{RequestedCompany}}
Last name{{LastName}}
Email{{Email}}
Address{{Address}}
Address1{{Address1}}
Address2{{Address2}}
URL{{URL}}
Domain{{Domain}}
City{{City}}
Province{{Province}}
Zip code{{ZipCode}}
Country{{Country}}
State{{State}}
Phone{{Phone}}
ID code{{IDCode}}

In addition, values and tags that are supported for self-registered users, Password being the exception, can also be applied to the email notification administrators receive when users self-register. In this case, the UserRegistration.NotificationAdmin.Body key is used.

More Information
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