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appendixd:externalwebservice:responsability_integration [2013/01/21 04:26]
jtosic
appendixd:externalwebservice:responsability_integration [2018/11/05 07:06] (current)
mnikolic
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 +====== Integration With ResponsAbility ======
  
 +
 +ResponsAbility/SAP CPQ Integration will allow you to use the **Ask An Expert** feature in SAP CPQ. **Ask An Expert** allows SAP CPQ users to easily request help when configuring a quote, get expert help, and collaborate with other users on quote configuration. 
 +
 +
 +<note>In order to use Ask An Expert feature you have to perform setup in both ResponsAbility and SAP Sales Cloud CPQ.</note>
 +
 +
 +===== ResponsAbility =====
 +
 +
 +To setup SAP CPQ integration go to **Setup>>Tools>>Integrations>>CallidusCloud CPQ** and fill in following parameters:
 +
 +**Receiver Url** - Path to receiver.htm page. Path must be in following format: http://www.myserver.com/lib/. The Receiver.htm page is used for communication between SAP Sales Cloud CPQ and ResponsAbility. This is the only required parameter you have to provide.
 +
 +**Link for Ask An Expert Widget** - This parameter determines the title for the link that will be embedded into SAP Sales Cloud CPQ. If you are not sure what to use for a name, you can leave it default. 
 +
 +After filling in the above parameters, click the **Save** button. The generated code that you will need to paste into the SAP Sales Cloud CPQ Setup below will then appear.
 +
 +
 +<note>By setting up the SAP Sales Cloud CPQ integration section, the following will be automatically be created and configured in that tenant of ResponsAbility:
 +            - Ask An Expert workflow (Setup>>Workflows>>Workflows)
 +            - Permissions for accessing cases in the workflow (Setup>>Permissions>>Case Visibility Permissions)
 +            - Ask An Expert project with permissions set for Guest and All ResponsAbility users (Setup>>Projects>>Projects)
 +            - Ask An Expert Case Creation Widget (Setup>>Widgets & Pages>>Case Creation Widgets)
 +            - Ask An Expert Case List (Setup>>Widgets & Pages>>Case List Widgets)
 +            - Screen for viewing/editing cases (Setup>>Workflows>>Customize Workflow>>Ask an Expert)
 +            - Notifications for cases (Setup>>Notifications>>Default)
 +
 +Of course, all of the above can be personalized according to your needs in ResponsAbility Setup.</note>
 +
 +
 +===== SAP Sales Cloud CPQ =====
 +
 +
 +
 +To setup Ask an Expert from SAP CPQ, in your SAP Sales Cloud CPQ tenant go to Setup>>General>>Application Parameters>>Configurator tab and fill in following parameters:
 +
 +**ResponsAbility Ask an expert link** - Paste here generated code from the ResponsAbility SAP Sales Cloud CPQ integration section. This code will embed the Ask An Expert link into each product configuration.
 +
 +**ResponsAbility encript key** - This is encryption key that will be used for a secure communication between SAP Sales Cloud CPQ and ResponsAbility. Please enter the following 16-digit key: 1234567890123456.
 +
 +**ResponsAbility tenant** - Your ResponsAbility tenant(domain) name. 
 +
 +**ResponsAbility URL** - URL for accessing ResponsAbility. Enter following: https://social.webcomserver.com/wpm/. <note>HTTPS is optional, but will ensure a secure communication with ResponsAbility from SAP CPQ.</note>
 +
 +
 +Click the **Save** button.
You are here: SAP Sales Cloud CPQ Online HelpSAP CPQ APIExternal WebservicesIntegration With ResponsAbility