(Legacy) Creating/Updating SAP Cloud for Customer Sales Quote

The list of actions available on Quotes created by landing from SAP Cloud for Customer to SAP CPQ contains an action for creating/updating SAP Sales Quotes. Although the action is also available for Quotes created directly from SAP CPQ, it does not execute successfully.


When on a Quote, clicking the Create Update SAP Sales Quote button for the first time creates a new SAP Sales Quote in the SAP Cloud for Customer system. Clicking the button each following time updates the Quote. Sales Quotes are available in the Sales Documents tab in SAP Cloud for Customer. Please note that a CPQ Quote can have only one matching SAP Cloud for Customer Sales Quote.
The Total Negotiated Value is calculated on the SAP Cloud for Customer side based on all the pricing details sent from the CPQ Quote (items, quantities, item discounts, etc.). The Valid To date is retrieved from the Quote's expiration date (available in the Quote's Additional Info tab). In the Products tab, you can find the created/updated data:

  • Product ID has the same value as the Quote item part number.
  • Product description is sent from SAP CPQ. In case no description is defined in SAP CPQ, the system retrieves it from SAP Cloud for Customer.
  • The price is retrieved from the SAP CPQ item's price list.
  • The Price Unit field displays item's quantity. A detailed overview of all the products with prices, discounts and totals is shown in the Pricing tab.

Key Facts about Creating/Updating Sales Quote

  • Users cannot proceed to a new task before the update is completed due to the synchronous API calls that the system makes.
  • The system always uses standard A2X C4C web service calls from SAP Cloud Platform Integration to SAP Cloud for Customer.
  • When creating/updating a SAP Cloud for Customer Sales Quote from SAP CPQ, the Quote payload is sent in the XML format.
  • A Sales Quote created in SAP Cloud for Customer has the default standard document type AG.
  • Field mappings between SAP CPQ and SAP Cloud for Customer are defined in HCP IS.
  • When clicking Create Update Sap Sales Quote the first time on a Quote in SAP CPQ, a new Sales Quote is created in SAP Cloud for Customer. The item lines from SAP CPQ are replicated in the new Sales Quote. Clicking the button each subsequent time triggers SAP CPQ to send the Quote ID so the Sales Quote is properly updated.
  • After creating/updating a Sales Quote, the new values are visible right away.
  • When updating a Sales Quote, the system does not update the existing products, but deletes them and adds the products from the SAP CPQ Quote payload.
  • The Pricing is updated with prices, quantities and discount amounts from the SAP CPQ Quote.
  • If a product does not exist for a given ID in SAP Cloud for Customer, the system adds the product together with its description to the list of products in the Opportunity. In addition, a corresponding message (Please enter an existing product ID.) displays. The price components for the existing products are not updated due to the warning message.
  • Sales Quotes contain product descriptions sent from SAP CPQ. In case there is no description, the system picks up the description from SAP Cloud for Customer.
  • SAP Cloud for Customer calculates all prices and discounts sent from SAP CPQ and shows the net negotiated price.
  • The end date of the SAP CPQ Quote is retrieved as the end date of the SAP Cloud for Customer Sales Quote.
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