(Legacy) Landing from SAP Cloud for Customer to SAP CPQ

When landing from SAP Cloud for Customer to SAP CPQ, Users can either land for the first time from a newly created Opportunity, or land from an existing Opportunity to an existing Quote in SAP CPQ.

Land from a New Opportunity

The first time Users land on SAP CPQ after creating an Opportunity in SAP Cloud for Customer, the system creates a matching Quote in SAP CPQ. The procedure below explains how to land from a new Opportunity to SAP CPQ.

  • Create a new SAP Cloud for Customer Opportunity. Please note that Account, Name and Owner are required fields.

  • Click Save.
  • Open the Opportunity.
  • In the main menu, click the SAP CPQ tab (the name is configurable, although SAP CPQ is widely used).

A new empty Quote is automatically created in the SAP CPQ application with the status Open.


The background SAP Cloud for Customer system retrieves all the mandatory data related to the Opportunity, Account, Contact and involved Users.
The Opportunity name and ID are added in the Additional Info tab. The Customer Info tab displays names of the Bill To and Ship To Users and also of the end Users.

Landing from an Existing Opportunity

While in an existing Opportunity in SAP Cloud for Customer, if Users open the Mashup application, the matching Quote in SAP Cloud for Customer opens. SAP CPQ handles the relation between a SAP Cloud for Customer Opportunity and a SAP CPQ Quote so that no duplicates are created. A SAP CPQ Quote can be assigned to only one SAP Cloud for Customer Opportunity and Quote reassigning is not supported.

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